Cancellation policy

As a consumer, you are entitled to withdraw in accordance with the following cancellation policy.


Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing reasons.
The withdrawal period amounts to fourteen days from the day on which you or a third party you have named (who is not the carrier) have taken possession of the last merchandise items.

To exercise your right of withdrawal, you must inform us (Believa GmbH, Regioparkring 1, 41199 Mönchengladbach,, Telephone: +49 2166 99007, Fax: +49 2166 990099) using a clear statement (e.g., a letter sent by mail, telefax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory.

The cancellation deadline is deemed met if you send us the notification that you are exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs incurred because you chose a form of delivery other than the inexpensive standard delivery we offer), as soon as possible (but by fourteen days at the latest) from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method you used to make the original transaction, unless we have made other arrangements with you; in no case will you be charged fees for this refund. We are entitled to deny this refund until we have received the goods back or you have provided proof that you have sent them back, whichever comes first.

You shall send back or hand over the goods to us as soon as possible (but in any case by fourteen days from the day on which you inform us about your withdrawal from this contract). This deadline is deemed met if you send the goods before the fourteen-day period expires. You shall bear the costs for returning the merchandise. You shall pay for any loss of merchandise value if you caused such loss by handling the merchandise when this was unnecessary in order to inspect the quality, characteristics and functionality of the goods.

Sample withdrawal form

(If you would like to withdraw from this contract, please fill out this form and send it back.)

– To Believa GmbH, Regioparkring 1, 41199 Mönchengladbach,, Fax: +49 2166 990099
– I/we (*) hereby withdraw from the contract I/we (*) concluded for purchasing the following goods (*) / rendering the following services (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date

(*) Cross through inapplicable words.

End of withdrawal instructions