General Terms of Business (GTB)
|Here you will find all legal regulations and instructions for using believa online shops. One of the components of the General Terms of Business is a cancellation policy.
§ 1 General
The General Terms of Business (GTB) apply to all contracts between believa GmbH and the users which are concluded via the online shop of the internet site www.believa.de. The version that is current at the time of contract conclusion will always apply. The language of the contract is German.
§ 2 Order and contract conclusion
We offer the consumer the chance to order goods on our online shop using electronic methods. The consumer places a binding order by clicking the button “BUY NOW” at the end of the ordering process, in the “Review and pay” area. The Shopping Cart and entered data can be changed at any time before the order is sent. The order represents a binding offer made by the client upon conclusion of a purchase contract. BELIEVA GmbH normally confirms receipt of the order by sending an automatic order confirmation by e-mail, although this is not deemed acceptance of the offered contract. We will accept the client’s contract offer by e-mailing the shipping confirmation or, at the latest, by sending the ordered goods. The order data and GTB will be sent to you by e-mail. We will accept orders only from clients who are 18 or above. All products are sold in amounts typical of household use. This applies to the quantities of products requested with one order and to multiple orders placed for the same product. In the latter case, each individual order will entail an amount typical of household use.
§ 3 Delivery
Delivery will be made to the delivery address provided by Client, or to a DHL packing station. Delivery will be made only within member states of the EU. For a merchandise value below EUR 50, a flat-rate shipping cost of EUR 3.95 will be charged. For a merchandise value of 50 and above, the flat-rate shipping cost will be omitted. The ordered goods will be shipped within 1–2 working days after they have been paid for as long as they are indicated as “available” in the online shop. Shipping is normally handled by DHL.
§ 4 Prices
The prices shown on the internet site www.believa.de include applicable VAT. The costs for packaging and shipping are not included in the price and will be invoiced separately. See delivery.
§ 5 Payment conditions
Delivery of the goods ordered by the consumer requires prepayment. The buyer of the ordered goods shall pay for them immediately after a contract offer has been issued. If no payment is made, no contract is formed. The goods will not be shipped until BELIEVA GmbH receives the payment. Customers placing an order through BELIEVA GmbH’s online shop can choose from various payment methods.
§ 6 Consumer’s right of withdrawal
The consumer is entitled to withdraw in accordance with the following cancellation policy.
As a consumer, you are entitled to withdraw in accordance with the following cancellation policy.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing reasons.
The withdrawal period amounts to fourteen days from the day on which you or a third party you have named (who is not the carrier) have taken possession of the last merchandise items.
To exercise your right of withdrawal, you must inform us (Believa GmbH, Regioparkring 1, 41199 Mönchengladbach, email@example.com, Telephone: +49 2166 99007, Fax: +49 2166 990099) using a clear statement (e.g., a letter sent by mail, telefax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory.
The cancellation deadline is deemed met if you send us the notification that you are exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs incurred because you chose a form of delivery other than the inexpensive standard delivery we offer), as soon as possible (but by fourteen days at the latest) from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method you used to make the original transaction, unless we have made other arrangements with you; in no case will you be charged fees for this refund. We are entitled to deny this refund until we have received the goods back or you have provided proof that you have sent them back, whichever comes first.
You shall send back or hand over the goods to us as soon as possible (but in any case by fourteen days from the day on which you inform us about your withdrawal from this contract). This deadline is deemed met if you send the goods before the fourteen-day period expires. You shall bear the costs for returning the merchandise. You shall pay for any loss of merchandise value if you caused such loss by handling the merchandise when this was unnecessary in order to inspect the quality, characteristics and functionality of the goods.
Sample withdrawal form
(If you would like to withdraw from this contract, please fill out this form and send it back.)
– To Believa GmbH, Regioparkring 1, 41199 Mönchengladbach, firstname.lastname@example.org, Fax: +49 2166 990099
– I/we (*) hereby withdraw from the contract I/we (*) concluded for purchasing the following goods (*) / rendering the following services (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only for notification on paper)
(*) Cross through inapplicable words.
End of withdrawal instructions